Last updated 2 September 2026
Need a person?
Email us and a human will answer. Please say which device you are on — iPhone, Android or web — and what you tapped just before the problem. A screenshot is worth a paragraph.
hotnspicy.pro@gmail.com ↗
A price looks wrong
Prices come from a market data provider and can be delayed by a few minutes. The header shows how fresh the data is; if it says the data is stale, the last update failed and the next one will usually fix it. Outside market hours you are seeing the last close, which is correct rather than stuck.
A percentage differs from another app
Almost always this is two apps measuring from different starting points rather than one being wrong. Our daily change compares the latest price against the previous session’s official close. Year-to-date compares against the final close of last year. Some apps measure from the first trade of the new year instead, and after-hours moves are counted by some and not others. If you think a number is genuinely wrong, send the symbol and what you expected and we will check it against the source.
Signing in
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You do not need an account to use the heatmap. Sign-in only unlocks watchlists and favorites.
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We support Google and Apple. Apple’s Hide My Email works fine — the relay address is all we need.
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If sign-in fails repeatedly, check that you are not blocking third-party cookies for our site on the web version.
Subscriptions
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Restore a purchase from Settings if you reinstalled or changed device.
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Cancel in your App Store or Google Play account settings — not in this app. Apple and Google bill the subscription, so only they can stop it.
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Cancelling keeps Pro until the end of the period you already paid for.
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Refunds go through Apple or Google. Tell us anyway if something went wrong and we will help.
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If you paid but the app still shows Free, give it a minute and reopen the app; if it persists, email us with the store receipt.
Deleting your account
Settings has a Delete account option. It removes your profile, watchlists and favorites immediately. Deleting the account does not cancel a subscription — cancel that separately in the App Store or Google Play, or you will keep being billed.
Colors are hard to tell apart
Open Settings and try the palettes marked with an accessibility symbol. They are designed for red-green color vision deficiency and use blue-to-yellow instead, which stays legible where red and green both read as the same muddy tone.
Reporting a bug
The most useful report is short: what you expected, what happened, and the version number shown at the bottom of Settings. Add your device model and whether you were on cellular or wifi if it looked like a loading problem.
Contact
hotnspicy.pro@gmail.com ↗